Tier 3 Technical support

Tier 3 Support is the final escalation point for Technical issues that cannot be resolved by levels 1 & 2.
Tier 3 is capable of trouble-shooting and resolving the most difficult and complicated issues.  This position works closely with R&D. 
Tier 3 Support is required to provide clear and concise communication with all forms of client and internal interactions.
Responsibilities       
Escalation point for support teams for issues that are unable to be resolved by Tier-1 and Tier-2 support.       
Diagnosing and troubleshooting customer issues and identifying proper solutions.       
Build setups and simulations to re-create customer problems       
Working with R&D and the Product department on escalated and unresolved issues until a successful resolution has been achieved       
Updating the assigned service requests in the Service Portal system on a daily basis       
Document technical knowledge in the form of notes and manuals        
Provide training to Customer, Tier-1 and Tier-2 Support Team.       
Provide ‘on-site’ support, as needed or required       
Prioritize and manage several open issues at one time
Qualifications       
Degree in Technical education (Engineer/BSc/הנדסאי””) – Electronics/Computer Science/Control       
3-5 Years of experience in technical support for complex systems combine hardware and softwareץ       
Experience with several different operating systems: Unix- based, Windows platforms, Linux       
Ability to understand and analyze complicated, multidisciplinary systems.       
Proven experience in Networking and networking debugging tools.       
Very good English language skills – spoken and written (including technical writing).       
Excellent communication skills       
Excellent customer facing skills; Support oriented.       
Strong drive, enthusiasm, independent and self-learning capabilities       
Team player.