Tier 3 Technical Support

What You’ll Do
Provide support, mentorship and guidance to Tier 1 support personnel
Maintain / add to Best Practices documentation for internal and external clients
Collaborate with 3rd party services in order to solve issues
Maintain a low rate of non-bug escalations to the development team
Develop, structure and maintain Work procedures with various departments such as R&D
 
 
Requirements:
1-2 years of experience as Tier 3 (or equivalent) – MUST
Basic proficiency in Linux in order to find and read server logs- MUST
Comfortable querying MYSQL databases- MUST
Experience utilizing debugging tools to analyze problems and identify solutions- MUST
High level of written and spoken English – MUST
Technical ability and curiosity to learn
Ability to learn new subjects independently, being an autodidact – BIG Advantage  
Troubleshoot issues with  API, JSON, HTML, CSS, JavaScript – Advantage
Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions