UX Designer

Essential Job Functions:
• Plan, participate in and independently complete design activities throughout the product and service life-cycle, from building understanding and empathy, through ideation, product definition, iterative design and delivery, going-to-market, and evolution
• Draw from the full spectrum of design disciplines including interaction design, service design, design research, information architecture, visual design, content design, design strategy, etc. to improve customer experiences from end to end, spanning channels, touch points, business lines, product families, customers, and industries
• Work collaboratively with partner making disciplines such as Engineering, and Product Management on framing problems, discovering insights, crafting effective strategies, articulating strong experience-centered visions, defining concepts and prototypes, and guiding iterative development of new and existing offerings across digital and real-world channels
• Combine design thinking, lean methods, and agile delivery practices in support of integrated delivery, continuous learning, and strategic alignment
• Use customer research to inform your design thinking and originate meaningful solutions
• Undertake and advocate for user-centered approaches to exploring the application of new capabilities such as machine / artificial intelligence, automation, and conversational experiences
• Create flows, sketches, wireframes, prototypes and other design artifacts to define and communicate end-to-end user experiences
• Create user testing guidelines, and conduct user-centered validation and evaluative research on in-progress product and service concepts
• Create conceptual and interactive models, including design briefs and user workflows
• Participate in and plan learning efforts to validate design assumptions and collect user feedback for enhancing a user experience
• Contribute to and lead the evolution of the design systems supporting the the company’s diverse family of products, services, and interaction touch points, across applications, form factors, and lines of business
Qualifications:
• 4+ years of experience designing complex digital products, services, and experiences, including web-based, mobile, desktop, agentive, embedded
• Strong visual design ability
• Exceptional interaction design skills for products, services, and applications
• Understanding of the user-centric design methods and processes, design thinking, and empathic lenses for problem-solving
• Ability to generate and evolve design options from concept to lowest level of detail
• High-proficiency with contemporary tools for expressing design guidance and illustrating intended experiences at conceptual stage, and when guiding detailed development efforts.
• Experience participating in and guiding design research / learning activities
• Strong collaboration, facilitation and communication skills
• Experience with integrated delivery environments combining Agile, Lean, and Design Thinking for product development
• Knowledge of and ability to apply accessibility guidelines
• Bachelor's degree in Interaction Design, HCI, Graphic Design or equivalent experience
• Robust work portfolio illustrating thoughtfulness and quality
• English speaking / reading / writing proficiency. Designers frequently participate in English-based conversations, written business communications, and activities with colleagues, partners, and customers