As Network Engineer, you will be an integral part of the Engineering team responsible for architecting the network, working to constantly improve performance as well as DDoS mitigation capabilities, automating customer overlays, incident response and other aspects of the network. You will also be handling the day-to-day aspects of managing the network including monitoring, troubleshooting, …
The escalation manager is Part of R&D organization , In this role, you will work as part of the customer-facing escalation management team. Key Objectives of the Escalation Manager include the following Implementation and continued improvement of a standardized escalation policy ensuring timely and efficient solutions to resolve customer issues. Manage Customer Crisis and make …
Requirements At least 4 Years of professional experience using: Microsoft .NET Framework 4.0 and above (including C#, VB, or ASP.NET) Desktop Applications (WPF/MVVM) Web Development (ASP.NET/MVC) Web Services (ASMX/WCF/web API) Windows Services Microsoft SQL Server (2008 or higher) SQL server management experience and knowledge Database design and development (T-SQL) capabilities Web development Microsoft Internet Information …
What you'll do: The tier3 PowerRadar support lead shall: • Set up and manage a global support ticketing system for all support tiers including partners and regional teams. • Manage the global Integrated Software Platform support ‘hotline’ and email • Receive tier3 support tickets from regional managers (tier1-2 cases will be handled by regional support …
responsibilities: • Energy simulation of new and existing projects • Software testing and validation, as well as verification of correct performance of the system • Fleet performance analysis: collecting and analyzing data from a large number of systems • Work with product and development teams to understand new solutions and capabilities, and analyze possible design …
Description: The Professional Services engineer has a crucial role to the success of the company. Reporting to the Regional Delivery Manager he will work closely with customers, peers, Product Management, Pre-sales, solution architecture and R&D. Duties and Responsibilities: Responsible for deploying products at our customers Responsible for execution of proof of concepts, trials and demos …
• At least 3 years of experience support (tier 3-4) and/or escalation roles • Experience working with Dev teams, assisting in problem reproductions and gathering debug information • Ability to learn new technologies quickly, independently and thoroughly • Proven experience in prioritizing issues, pushing developers to results while obtaining adequate interpersonal skills • Excellent hands-on …
Description We are seeking Professional Services Engineer who enjoy a fast paced environment with multi-role responsibilities. Responsibilities: End-to-end responsibility for the post-sales support, integration and delivery aspects. Work directly with clients, account managers and developers . Provide comprehensive system technical support. Requirements B.Sc. in information system engineering Computer Science –must. At least 2 years experience …
Requirements: • Relevant Bachelor’s Degree: Industrial and management engineering or information technology preferable. • Self-motivated and a fast learner – ambitious with a strong desire to learn and develop • Combination of high technical orientation & sales capabilities • Ability to cope well under pressure and make presentations • Excellent Excel skills – mandatory • …
The company is searching for a skilled IT engineer with deep programming knowledge looking to join a fast-paced, high-energy, escalation team, working on resolving customer issues, designing large complex deployments, improving the products and training other tiers. Successful candidates will need to be able to manage multiple, high priority and visibility issues simultaneously and effectively …
DESCRIPTION The company is looking for a Senior Technical Support Engineer to join the Global Operations team in order to provide clients, national first responders systems (911/112) and governmental sectors worldwide , technical support for our Real-time emergency platform. You will be a part of the integration and implementation process of our innovative Homeland Security …
שנתיים ניסיון בתמיכת לקוחות חו''ל ברמת Tier2-חובה!!! אנגלית ברמה גבוהה- חובה!!! יכולת איפיון תקלות אוריינטציה טכנית ניסיון בתמיכה במוצרי SAAS- יתרון
Primary Responsibilities: ◦Participation in creative brainstorm and strategy sessions and brief development. ◦Working with the entire creative team on project conceptualization, development and execution ◦Clearly present and communicate copy ideas to peers and clients ◦Transform creative concepts into accurate and well written text ◦Edit and proof materials at any and all stages ◦Solid understanding of …
Responsibilities • Support the company’s products on customers systems remotely. • Assist field sales persons and partners with products related problems. • Assist with the installation, configuration and upgrade of the products. • Troubleshoot and fix issues related to the customer’s environment – Active directory, file servers (Windows / Linux), Exchange, SharePoint, storage systems, etc. …
A successful CSR will form and build customer relationships post the sales process and throughout the lifecycle of the account, and develop a deep knowledge of our system. You will own all aspects of customer nurturing, including driving engagement, maintaining overall customer satisfaction, and retention. You are comfortable under pressure and adept at creative problem …
ESSENTIAL FUNCTIONS Product Support/Customer Training: – Support and train customers promptly and effectively in order to improve our customers’ productivity. – Independently providing and coordinating support for multiple designs for assigned customers through tape-out and to verify that these designs are clean within customer expectations – Apply knowledge in the areas of Custom circuit analysis, …
Candidates should have past experience in Product Management or B2B SAAS pre-sales, and with a strong engineering basis. Responsibilities & Activities: Overall responsibility of the company’s customers portfolio Onboarding customers: from executive alignment, through solution design until successful go-live. Support with technical qualification of sales opportunities Driving renewals and identifying up sell and cross-sell opportunities. …
Responsibilities: Develop and maintain client relationships with new and existing users Partner with sales to increase renewal rate and drive adoption opportunities with new and existing customer base Assist with the development of learning materials such as online documentation, training sessions and webinars Understand and communicate application features and product information for new releases and …
Tier-3 Engineer Minimum Requirements • At least 2 years of experience as System Engineer, System Administrator or T2/T3/T4 Engineer • CCNA certification (or equivalent) • MCSA certification (or equivalent) Required skills: • Strong proven competencies in troubleshooting issues in the following areas: • Application, Storage & HW Performance • Networking (inc. Firewalls, QoS, VPNs) • …
Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Create customer strategies encouraging loyalty and retention. Responsible for leading a team of retention members. Ensuring customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken and …
Job description: • Installing products on site (abroad, mainly in USA) including hardware, software and IT • Implementing product to meet the customer requirements and clinical workflow • Training customers on products • Providing customer support via phone, remote connection and e-mail • Participating in the products verification and validation process Requirements: • B.Sc. in …
דרוש/ה מנהל/ת מחלקת שירות לניהול יחידה הכוללת כ-20 מהנדסי שירות ומתאמות שירות. מחלקת השירות אחראית על התקנות, תחזוקה והדרכה לציוד אותו משווקת החברה, ולתפקיד נדרש נסיון בניהול מערך שירות דומה וראייה עסקית רחבה. דרישות: – תואר אקדמאי רלבנטי – יכולת מוכחת בניהול עובדים והנעתם – נסיון בניהול מערך שירות טכני דומה – נסיון עם לקוחות …
Responsibility: • Responsible for overall post sales activities (delivery, support, professional services) and manage international support team • Matrix management of pre-sale team management • Manage international customer support and professional services team and be responsible for customer post sale engagement. • Working with Global Solutions/Sales Engineering, Planning and Design in developing, presenting and delivering …
Job Description: Application Engineering and Product support, including new business/ projects development. Responsible for developing ideas for new products, new applications and new designs for non –standard products. Customers Technical support, program management and technical marketing Business travel- 30%. Main Requirements: B.S. degree in engineering or a related technical discipline. Minimum of 3-5 years of …
Qualifications: • Experience in Linux – Must. • Experience in a system administration or service providing position – Advantage. • Knowledge/ Experience with databases, LDAP, Apache httpd, Apache Tomcat – Advantage. • Development experience (Java knowledge or Platform development) – Advantage. • Strong troubleshooting and problem-solving skills. • Programming/ Debugging skills – Advantage. • Networking …
A market leader in cloud data protection are looking for a talented Cloud Support Engineer to join our team in Haifa. Qualifications At least 3-4 years of experience in a customer service role, working with enterprise customers & with complex products/systems Ability to effectively communicate in English, written and verbal – A MUST%21 Self-learning ability …
We are looking for a Hardware Application Engineer, to maintain and support our strong collaboration with our customers. What You Will Be Doing Lead customers through all stages of designing their systems based on company EC/SIO/TPM ICs from planning till production. Respond and resolve customer hardware related issues and requests, reported by the regional support …
We are looking for Product Support Specialist with a background in tier 1/2 support to join us in building next-generation Telehealth and Medical Solutions to be used by millions of patients and clinicians worldwide. You will support our customers with their production environments and the company Employees while providing an outstanding customer experience. If you%27re …
Job description: Technical support on Sarine products, Including Machines, Applications and SAAS solutions. Act as Tier 3 for Service Calls, work closely with RnD to provide solutions based on Tier 1/2 technical inputs. Knowledge Building – Creating Training materials for Release / Upgrade products, Support manuals, Refresher course for technician at field. Early involvement and …
We are looking for an Application Engineer %28AE%29 to handle interactions with Electronics/High-tech industry customers and Embedded GPU consumers. This AE will promote solutions of our technology partners and technically support OEM customers who use NVIDIA’s edge platform, JETSON, as well as complementary solutions. What You%27ll Be Doing · Account management of customer accounts. …
is seeking a talented Technical Writer to join our growing team. As a Technical Writer, you will play a crucial role in creating clear, concise, and comprehensive documentation for our cybersecurity solutions and products. This position offers an exciting opportunity to collaborate with cross-functional teams, translate complex technical concepts into user-friendly documentation, and contribute to …
Main responsibilities: Uses in-depth product knowledge to provide technical expertise and support to customers. Provides consultation to prospective users and/or product capability assessment and validation. Provides training in the implementation domain products. Provides technical expertise to sales staff through sales presentations and product demonstrations. Assists the sales staff in assessing the potential application of …
Requirements: · Minimum 3 years of technical experience with IP/MPLS router products in a communications service provider environment. · Familiarity and experience with Cisco and Juniper IP Routing solutions. · Excellent oral and written communication skills are essential, must be able to multi-task and work on multiple projects simultaneously. · Must have strong work ethic, …
Qualifications: 2-3 years of lab support (embedded) experience Strong technician skills and experience with hardware debug equipment such as Scope, JTAG, etc Strong troubleshooting and problem-solving skills Effective communication skills, incl. reports of lab/testing activities Proficient in English communication (write/read/speak) Self-learner and independent Advantage: Soldering passive components skills Advantage: Experience with Python scripting Advantage: Experience …
Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Rely on internal documentation to handle complex billing, account access, and technical troubleshooting for company’s product, and OTT Provide end user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution Stay up …
The Engineering Services is a team of experienced and skilled technical project managers responsible for executing customer projects in different stages of product lifecycles and providing new product/version introduction to global teams worldwide. The Group Manager’s primary role is to guide, mentor, and drive to success of the Engineering Services team members as they deliver high-quality …
Requirements: · 5-10+ years’ experience working as a pre-sales engineer within the cyber security domain aligned with G5000 and major government organizations · Experience in security operations center processes and solutions · Experience in vulnerability management processes and solutions · Knowledge of advanced security operations architecture · An understanding of red teaming, penetration testing tools/techniques …
Sales Engineer- Technical Director Middle East& Emerging Markets Read More »
The Head of Customer Support plays an important role in our company’s customer facing organisation and overall success. Our ideal candidate will be responsible for managing a team of support engineers with a focus on developing procedures and programs to enhance productivity and performance to meet our high quality standards. If you are a leader …
Responsibilities: Service: • Manage and lead customer technical service issues & complaints • Evaluate and resolve customer related technical support issue • Support product installations • Maintain product manuals and technical documentation Processes: • Maintain and support manufacturing processes and technical documentation • Lead ECO & CAPA processes Work closely with: Internal – QA/RA, Operations …
Driving the technical pre-and post-sales engagement with prospective and existing customers Attending as a technical expert on sales and business development related meetings with prospects, customers and partners Understand complex business requirements from a technical perspective, analyze them and come up with technical solutions Replying to customers’ requests for information (RFI), proposals (RFP) and Due …
We are looking for a FAE to define, analyze and lead customer issues for our all-G solution. What you’ll do: Lead a multidisciplinary task force of engineers from all SW development teams to address and fix critical customer issues. Work closely with system engineers, customers, providing them online and onsite technical support with root cause …
As a PreSale manager you’ll play a critical role in helping our prospects understand the value of our platform and deliver the value proposition. Through your deep market and product knowledge, expertise in how companies use and implement the platform and objection handling in customer interactions, you’ll support our sales team during the sales processes. …
As a Technical Writer, you will be part of our Support team work closely with the various SME’s and CSM personnel, as well as other units in the company, to create and maintain an in-depth documentation ofour solution. You will be in charge of creating easy-to-understand support content, manuals, tutorials and other technical rich content …
A financial technology company that allows businesses to accept and make payments anywhere, using any method. By building the largest local payments network, we’re unleashing global opportunities, letting businesses reach new markets faster and giving more consumers access to innovative goods and services. As a Technical support you will be responsible for: • Become the …
Join a dynamic team that combines a passion for MATLAB and Simulink with, development of Signal processing and Communication applications of our customers in various industries (Aerospace & Defence, Medical, Electronics, Education, etc.) and will be responsible for demonstrating the products during sales meetings, conference calls, public seminars, and in the development of complex product demonstrations. Application …
MATLAB Application Engineer SPC (Signal Processing and Communication) Read More »
We specialize in predicting global macro-economic trends happening around the world using sophisticated and proprietary artificial intelligence and big data. We are a well-funded company in the predictive analytics field working with top leading financial institutions. As a Support Specialist you will be a major part of our efforts to define, build, implement, and …
Professional – Mandatory Experience as a technical writer and/or a developer advocate creating and managing technical documentation for: Bi-directional integrations: briefs, value proposition, documentation and guides. Customer-facing APIs Product features and training documentation. Basic technical networking and cybersecurity knowledge. Knowledge of relevant content development tools and Content Management Systems (CMS) experience …
מהנדס.ת מכונות לתמיכה בקו ייצור פעיל בחברה המפתחת ומייצרת מכשור רפואי. היכרות עם מגוון טכנולוגיות המשלבות אלקטרומכניקה, פנאומטיקה, ומנגנונים מכניים. 3 שנות ניסיון בחברה למכשור רפואי או תרופות. חוש טכני מפותח, יכולת איתור תקלות ומתן פתרונות יעילים. יכולת ביצוע הרכבות, בדיקות ביצועים ובדיקות חזרה לתקינות של מכשור יעודי המשמש את קוי הייצור. יכולת תיעוד תהליכים …
Additional details: Responsibilities: • Based on customer requirements, develop detailed proposals for services projects, including consulting, planning and design, deployment, and managed services projects. • Generate scope of work documents for execution of AudioCodes service projects. • Act as a Services Subject Matter expert, with a deep knowledge and understanding of AudioCodes Services. • …
הפלטפורמה שלנו מבוססת ביג דאטה ובינה מלאכותית מאפשרת לך להגיע למהנדסים, מנהלים ועובדים מוכשרים הממתינים לראיון
אתוסיה, חברת משאבי אנוש בתחומי ההייטק והביוטק, המובילה
בתחומה בישראל. כבר קרוב לשני עשורים, מתמקדת החברה
ביצירת התאמות אופטימליות בין הזדמנויות תעסוקתיות לבין
השאיפות המקצועיות של אנשים. אנחנו “אנשים של אנשים” שרותמים
את הידע והניסיון שלנו לצד פלטפורמה טכנולוגית מתקדמת ביותר,
על מנת שנוכל לעזור לכמה שיותר אנשים למצוא את מקומם בעולם.
כל הזכויות שמורות לאתוסיה
Ethosia is a human resource leader in Israel’s high-tech and biotech fields. For the last two decades, we’ve been passionate about connecting people with purpose. Our specialized team of recruiters uses highly-accurate data, technology, and AI to match employment opportunities with people’s professional aspirations.
We harness our knowledge, expertise, and revolutionary platform to help as many people as possible find their place in the world. As mentors, partners, and dream-believers, we’re dedicated to empowering a workplace where everyone belongs.
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