Job Description: · Tier3-4 technical support engineer for SBC and Voice AI Connect product line. · Responsible on Tier1/2 escalations and work closely with developers, support. Sales, PM and QA teams (worldwide). · Analyzing field issues (from bugs to escalations), building and recreatingreproducing complicated customer’s setups · Supporting POC’s · Willing to participate in 24×7 …
Production Support · Provide 3rd level technical software application support and resolve customer cases. · Diagnose and solve technical issues at the 3rd level and where needed, escalate to internal development teams or external vendors as required · Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization including availability …
We are looking for a tech-savvy professional for a managerial role to lead this critical team in its inbound and outbound activities. Key Responsibilities Responsible for managing the ongoing higher tiers cases with customers, partners, and colleagues. Mentor and grow a team of individual experts in technical domains Manage and solve escalated technical cases …
Requirements: • Bachelor’s degree Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science. • Min. 3 years’ experience in a customer-facing technical role. • In-depth, hands-on experience with Telecommunications equipment (e.g. Voice & UC technologies, Data networking equipment, PSTN protocols, VoIP protocols, TCP/IP, MS Servers infrastructure, etc.). • Experience writing application notes & …
Responsible for all product line training both sales and technical for employees and partners Translate highly technical content to sales level Conduct ongoing analysis of current skills, processes, knowledge and processes and work with the sales leadership team to identify strengths and areas for development. Plan training programs based on business goals Work closely with …
§ The Customer Support Engineer (CSE) ensures optimum operational performance for hardware related to 3D Printers installed at the customers’ site. § They deliver technical service to customers including installation, basic user training, relocation, repair and preventative maintenance. § CSE are the personnel in front of customer more than anyone else in the …
We are looking for an Application Specialist to join its Israel team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply. You will be joining a talented team that supports Food, beverage and Pharma industry for a variety of applications. …
as Presales Engineer you will: Serve as a technical trusted advisor to prospects and customers throughout the sales process Responsible for all technical aspects of the sale, including: PoCs, security aspects and more Strive for revenue optimization by serving as a technical leader, bridging product and R&D to the sales organization for capabilities, features, requirements, …
looking for a full-time Application Engineer to join our Tel-Aviv team. This is a unique opportunity to join a high-growth company – and make an impact. The Application Engineer will lead the technical interaction with customers, identifying and providing solutions that fulfill the business/technical needs of customers, as well as pre-sales activity demonstrating and presenting our solution. …
A leading global semiconductor design and manufacturing company that develops Embedded Processors and Analog ICs. Israel Sales and Applications department is looking for a results-oriented Technical Account Manager to manage and grow our customers opportunities, within Israel Semiconductors industry. This is a great opportunity to be part of an established team that’s continuing to look …
seeking a full time IT support representative. As an IT support rep., you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, mostly over the phone or in person. The successful candidate will have to demonstrate …
Be part Field and Networking support team that is responsible for: · On site execution new sites build plans and ongoing maintenances of existing sites. · Identifying, analyzing, and solving issues up to T4 level for production HW infrastructure. · Provide support to NOC team in T3 level for links configuration, services, and switches configuration. …
We’re looking for an experienced technical writer who will join the product team. Reporting to the VP Product, you will play a key role in creating a content to promote products vision (roadmap), requirement gathering, knowledge base, training, design doc, etc… This is an amazing opportunity to join a highly successful startup that’s disrupting the …
A leading cloud-based contact center solution company hiring talented professionals of Middle and Senior levels to build a strong and friendly team. You’ll be a part of the core cross-countries company department – Development, and obtain an opportunity for technical and managerial growth in the company. In this position, the Technical Support Manager is responsible …
Responsible for driving business development and sales growth by providing technical expertise, competitive positioning, and product evaluation support to prospective customers. This position requires a combination of technical knowledge along with sales skills. Responsibilities • Work closely with the sales team and act as the key technical advisor and product expert for our solutions throughout …
As a Technical Customer Support Engineer, you’ll play a key role in our expanding Support team. WHAT WILL YOU BE DOING? Provide enterprise level support to our customers and prospects via a support system. Take end to end ownership of customer issues and needs. Research, diagnose, troubleshoot and identify solutions to resolve customer issues Monitoring …
General requirements: Experience in CMOS imagers applications. Primarily responsible for evaluating and improving product Image quality to help customers solve various sensor-level and system-level application issues. Highly technical, customer-service oriented who will work closely with the sales team. Providing technical and development support for customers, and supporting sales in closing deals. Responsibilities Provides technical …
Familiarity with FPGA technology, systems integration and embedded systems development Excellent understanding of FPGA architecture and design development flows. Experience of at least 3 years in FPGA R&D. Excellent communication skills, team worker and ability to work with customers. Excellent written and verbal communications skills (Hebrew and English).
What YOU will do? Respond to escalated technical issues surrounding the platform, primarily by web portal, telephone, and e-mail Interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution Resolve complex technical issues through research, log analysis, issue reproduction, and …
What You’ll Do Provide support, mentorship and guidance to Tier 1 support personnel Maintain / add to Best Practices documentation for internal and external clients Collaborate with 3rd party services in order to solve issues Maintain a low rate of non-bug escalations to the development team Develop, structure and maintain Work procedures with various departments …
An experienced Real-Time/Embedded SW engineer for the software application engineering team. Work closely with customers to understand their requirements and business case. Design and implement embedded, memory and power optimized software as part of IoT products. Support customers in their on-going development and integration. Take part in developing innovative software and proof of concepts on …
Come and join our awesome IT Global Support Team! We are looking for a Tier 2 (NOC/SOC) Engineer to provide global enterprise-level assistance to our company. You will answer queries on technical issues, analyze problems, perform troubleshooting and incident response on the system, communicate with application owners and track problems through to resolution. …
As a Tier 4 Engineer you’ve the opportunity to troubleshoot and resolve the most difficult and complicated issues. This position will work in the R&D. The Tier 4 Engineer will investigate and deliver solutions on global issues to the support organization What you’ll be doing in this position: Investigate Technical Support issues being escalated …
As a Technical support you will be responsible for: • Building & designing customer solutions • Evangelizing the product and our network in the technical community • Work closely with clients during integration period • Informing the product roadmap based on partner’s needs • Building the Company’s brand in the region and with the partner …
This ideal candidate will own responsibility for IoT operational projects, including installing, operating and troubleshooting system at customer sites. Position Requirements: • 1-2 Years of IT/IoT related experience. • Knowledge in Linux. • Knowledge of Networking and Network devices. • Hands on with strong technical skills. • Basic scripting skills in Python – …
Required Skills: At least 3 years of experience supporting Mission Critical systems as an expert. Proven practical experience in managing crisis in a production environment. Technical background required in the following: Practical working experience with Linux distributions (Redhat, CENTOS, etc.) Practical experience with SQL & NoSQL Databases such as Oracle, MongoDB, Elasticsearch. Practical experience with …
Requirements: A technical Bachelor’s degree, ideally in Computer Science, Engineering or Networking Strong interpersonal, presentation and communication skills Ability to work as part of a close-knit, worldwide team of Sales Engineers Good time management skills in a dynamic sales environment Demonstrable knowledge of low level networking & application or web security Intimate with Linux and …
Qualifications:• Bachelor’s degree in electrical engineering, communication engineering, computer Science or related field• At least 5 years’ experience in pre-sales/technical sales engineering activities• Willing to extensive travel and work with customers• Outstanding people skills, fluent in English: spoken, reading and writing – additional languages are an advantage• Advanced written and verbal communication skills are a …
Description looking for system Integration and support Technician. Join a leading company working with global customers in the web intelligence domains. The technician role is to test, integrate and provide customer support for our systems and network related components. Requirements• At least 1 year of experience as system support• Hands-on software troubleshooting experience• Experience installing, …
Requirements • Experienced with customer relation • Experienced in the IT environment • Experience with SQL (such as MySQL RDS) and NoSQL databases (such as Redis, Cassandra) • Experience with Linux environment • Customer support orientation, excellent communication skills • Ability to work with other teams • Excellent problem-solving skills with a desire to take …
Position Requirements:• 2-4 years’ experience in Tier 2-3 technical support roles.• Extensive knowledge of SQL scripting such as: RedShift/ Mysql/ Athena, MongoDB.• Proven record of working in a highly pressured multi-tasking environment and working independently.• Knowledge in web: HTML, CSS,JS etc.• Strong ability to take ownership from initial report and follow through until full resolution …
Main Responsibilities: • Troubleshoot with the company’s development team to find resolutions and communicate solutions/workarounds for the customer/partner. • Manage the entire support process by maintaining our product and assuring our development team follow process and procedures, and represent voice-of-customer input in product planning and prioritization • Configuring set ups and integration of new clients, …
Requirements: • Knowledge and experience in development under Linux • Experience in code development, particularly in C • Familiarity with networking and communications • Fluid English Advantage for: • Familiarity with Broadcom switches and controllers • Knowledge in more OS (VxWorks, Yocto…)
Required Skills: At least 3 years’ experience supporting international customers as an expert. Vast experience working in a customer production environment. Prior experience with troubleshooting complex problems in a distributed system environment. Technical background in the following: o Practical working experience with Linux distributions (RHEL, CENTOS, Ubuntu etc.) o Practical experience …
Minimum Qualifications • Bachelor’s Degree in English Literature, Journalism, Writing or relating field. Technical Writing Diploma is a plus. • 3 years of Technical writing experience. • Excellent written and verbal communication skills • Strong organizational, analytical, and project management skills • Acquainted with work in Agile methodologies. • Demonstrable ability to take ownership and …
לחברה צפונית בתחום הייצור דרוש מהנדס אפליקציה בעל כשנתיים ניסיון ותואר ראשון בתחום ההנדסה, התפקיד כולל נסיעות מרובות לחו"ל, לתקופות ממושכות, הדרכה ופיתוח מוצרים ותמיכה בלקוחות ובשיווק .
We are seeking a full-time professional services engineer to facilitate installation, configuration, integration, management and training of comprehensive suite cyber products. The successful candidate will be offered specialized training to support our technologies and is expected to become proficient in all aspects of complex software solution deployment. Remote work location will be considered. Essential Functions: …
This position is for development in JAVA and implementation using the product tools in on-going implementation projects. The position requires an individual with knowledge and experience in JAVA and relational databases (SQL). This is a hands-on position for providing services for Israeli customers requiring regular on-site visits. Responsibilities include: • Managing the product environments installed …
Job Description: Seeking a Pre-Sales Engineer with a focus on Networking solutions to join a leading startup company in the space of carrier grade routing solutions. The Pre-Sales Engineer is a client facing position responsible for the pre-sales design and architecture design of carrier scale networking solutions. This position requires an in-depth expert-level knowledge and …
מאפייני עבודה: עבודה מול מהנדסי תמיכה L1/L2 בעולם עבודה הדוקה מול מחלקות הפיתוח וה- QA בארץ ובהודו עבודה מול לקוחות בארץ ובעולם דרישות: יכולת ניתוח Logs אנגלית ברמה טובה יכולת עבודה במצבי לחץ יכולת הקמת סביבות מיחשוב במעבדה בכדי לאפשר שיחזור סביבות לקוח יכולת כתיבת מסמכי איפיון תקלות (RCA) ומסמכי Problem Solving Trees הכרה טובה …
We are seeking a Presales Manager – a senior professional who will play a crucial role in business development processes and business proposals creation, including lead qualification, elaboration of our RPA offering, value proposition and final deal closure. The successful candidate will work with our Sales team, to develop and present business solutions, aligning business …
Responsibilities: Set and meet the operational stability and performance by KPIs Lead the Tier 1-3 by personal example with HO capabilities Dealing with pressure delivery of complex systems (24*7) Supporting several environments and products on AWS with Sass and On premise installations Expected Experience and Knowledge: Familiarity with Support methodologies and practices and with customer …
Responsibilities: • Identifying customer business requirements and educating customers about how our solution fits • Building joint customer strategies with sales and services to encourage product adoption • Providing live demonstrations of to prospective customers • Answering product questions and helping customers and prospects to take full advantage of the product • Working with customers …
Responsibilities • Explain technical ideas in simple language • Create user documentation for a variety of material • Support the marketing content creation by writing or editing marketing productions • Organize and write supporting documents for products • Standardize content across platforms and media • Edit industrial publications • Adjust copy as necessary and proofread …
. במסגרת תפקידו ייתן מענה לבעיות לקוחות החל מרמת החנות ועד לרמת החברה. בנוסף יהיה אחראי על העברת ידע ושיתוף מול התמיכה הטכנית של חברת האם, ביצוע הדרכות, תמיכה בהתקנות וקונפיגורצית המערכת בשטח. התפקיד דורש עבודה בשעות הערב המאוחרות והלילה המוקדמות כחלק מתוכנית עבודה מסודרת. דרישות התפקיד: · שלוש שנים ניסיון בתמיכה טכנית מול לקוחות …
Main Responsibilities: Build a support process and tools. Establish a Tier 3 support team Work with the support centers of our costumers. Hands on Analytical skills Previous Tier 3 support management experience. Previous experience in setting support team and processes. Previous experience in Tier 1,2 support- An advantage. Previous experience in QA- An advantage. Good …
Job Description If you’re searching for the perfect stepping-stone into online content management, this could be the position for you. We’re looking for a hard-working, motivated individual who’s eager to learn the ins and outs of managing online content alongside our content manager. The successful candidate will be involved in every aspect of the day-to-day …
Position Description: Sr. Pre-Sales Engineer provides pre-sales support and technical solutions to prospective customers and account managers. The Pre-Sales Engineer (PSE) supports sales productivity and deal flow by securing the “technical close” in complex solutions. The PSE collaborates with sales, operations, and technical resources to ensure proposed deals include the technical solutions that accurately address …
• Providing service and Tier-2 support to end-users and service partners by remote connection To our products and over the phone. • Providing support and occasional training to a chain of worldwide technical partners. • Following support working methodology and standard procedures. • Managing multiple cases in real-time, and following up on cases through CRM …
Profile: – You have a Bachelor’s or Master degree in Electrical, Computer engineering of Physics, or in a similar field and a passion for imaging and camera technology. – You have a minimal experience or knowledge in camera systems and (CMOS) image sensor applications. Experience with image capture, video standards, image processing, display technologies, or …
הפלטפורמה שלנו מבוססת ביג דאטה ובינה מלאכותית מאפשרת לך להגיע למהנדסים, מנהלים ועובדים מוכשרים הממתינים לראיון
אתוסיה, חברת משאבי אנוש בתחומי ההייטק והביוטק, המובילה
בתחומה בישראל. כבר קרוב לשני עשורים, מתמקדת החברה
ביצירת התאמות אופטימליות בין הזדמנויות תעסוקתיות לבין
השאיפות המקצועיות של אנשים. אנחנו “אנשים של אנשים” שרותמים
את הידע והניסיון שלנו לצד פלטפורמה טכנולוגית מתקדמת ביותר,
על מנת שנוכל לעזור לכמה שיותר אנשים למצוא את מקומם בעולם.
כל הזכויות שמורות לאתוסיה
Ethosia is a human resource leader in Israel’s high-tech and biotech fields. For the last two decades, we’ve been passionate about connecting people with purpose. Our specialized team of recruiters uses highly-accurate data, technology, and AI to match employment opportunities with people’s professional aspirations.
We harness our knowledge, expertise, and revolutionary platform to help as many people as possible find their place in the world. As mentors, partners, and dream-believers, we’re dedicated to empowering a workplace where everyone belongs.
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