What will you be doing? Provide first line support and technical expertise to troubleshoot, diagnose and resolve customer issues while maximizing customer satisfaction. Respond to, resolve and document all incoming cases reported by End-users via telephone, ticketing system and other support channels as required Provide global internal support for the entire organization (Locally and Remotely) …
esponsibilities: • Strong technical expertise with hands-on experience in networking technologies with a high availability network monitoring and VoIP • Ensure all elements of the network are functioning at an optimal performance level • Identify customer technical problems and suitable solutions to resolve issues • Support the team and making recommendations to improve our product, …
Responsibilities: • Lead technical support team of 2-4 employees • Provide technical support, analyzing, diagnosing, troubleshooting customers problems • Performs follow ups to customers issues • Analyse logs and write and understand scripts/ code • Lead workshop • Take active part in Design Reviews Requirements • +2 years experience in managing global Tier 2-4 support …
Job Responsibilities • Be part of a R&D team in the field of medical device • Use software and mathematical models to design, develop and test new algorithms • Support regular testing activities • Coordinate software updates with developers team • Prepare reports and manuscripts for publication Education & Experience • Degree in bio-medical engineering …
Position Summary: The Solution Architect role assumes the primary responsibility for supporting the sales and customer outreach process from a technical perspective. As part of that role, you will be accountable for the RFx technical response lifecycles. You will be working in conjunction with Sales and Business Development, Customers Program Managers and Product Managers in …
Tier 3 team is responsible for providing technical support for new projects as well as maintaining our products at existing customers’ sites. The job responsibility includes operating, installing and debugging video management systems, situational awareness systems and video analytics systems under one rooftop. A unique, versatile and exciting opportunity to work on various products tightly …
We are looking for a highly motivated Technical Support Engineer to join our growing Technical Support team and be a part of our R&D department. Responsibilities: ● Tier 1-3 Technical Support – E2E ownership on Technical Support tickets – investigate, find and solve root cause. ● Manage production incidents on our websites and internal infrastructure …
Job Description As a SW application engineer, you will be responsible for identifying customer requirements by establishing a personal rapport for potential and existing customers. You will be the primary technical focal point for the customer; will examine and select methods and procedures for optimal solutions; and will research, appraise and create the technical information …
Responsibilities:• Help customers solve technical issues and properly set up their products.• Answer questions from customers and prospective customers about the features and capabilities of the company’s products.• Analyze customers problems by using remote access, debug files, network captures and more.• Recreate customers symptoms at test lab and assist in troubleshooting and resolving product bugs.• …
A Global Hi-Tech company is looking for Tier4 support team lead The team is required to provide Tier4 technical support for communications applications . Leading support team which is required to support US based operation teams and manage critical problems. Requirements: o At least 5 years’ experience supporting international customers as an expert. o Required …
SKILLS · Advanced knowledge of installations, administration, troubleshooting and upgrades of Linux systems (Redhat, SUSE, CentOS and/or Oracle Enterprise Linux) · Strong technical aptitude and ability to research and solve complex issues independently · Scripting experience in one or more languages (bash, Python, Perl, etc.) – Must · Ability to effectively communicate issues and resolutions …
לחברה העוסקת בתחום התפלת המים דרוש/ה מנהל/ת פרוייקט לניהול פרוייקטים מורכבים מול לקוחות בשוק הבינלאומי. • תכנון תהליכים והנדסת של מערכות טיפול במים בדגש על שילוב מערכת החברה בתהליך • ניתוח ביצועים מיקרוביאליים וכימיים של מערכות מים קיימות • זיהוי הזדמנויות לשילוב מערכות החברה במתקנים קיימים וחדשים • הפקת תיעוד הנדסי כללי ומפורט כולל הפקת …
Job description: • Support customers around the globe (OEMs, Tier-1s) all the way from initial evaluation, to design wins • Support in-depth technical evaluation periods at customer’s site • Accompany business team on international travels and participate in technical conference calls as technical expert • Support participation in international trade shows, exhibitions and industry events …
Responsibilities in detail – Discover & Interview Israel based startup companies • Get to the bottom of their core technology & differentiation • Write detailed summaries of the meetings, technology, effectively share with HQ & follow-up – Deep understanding of the company’s IT business • Through internal meetings & exploration • Willingness to initiate relations …
השכלה אקדמית רלוונטית (אפשרי גם סטודנטים היכולים לעבוד במשרה מלאה) – ניסיון בתמיכה טכנית/פיתוח/אינטגרציה – שליטה מלאה באנגלית בכתב ובע”פ – נכונות לנסיעות לחו”ל – נכונות לעבודה בשעות לא שגרתיות – ניסיון ב UNIX או LINUX הכרחי – היכרות עם רשתות Ethernet/IP – היכרות עם מוצרי תקשורת כגון Firewall/Routers – היכרות עם Linux/Openstack יתרון משמעותי …
Responsibilities • Own customer incidents from creation to resolution. • Provide general product support for installation, configuration, and implementation requests. • Work closely with other support members, QA, R&D, and Product Management to troubleshoot, reproduce, resolve, and accurately document support incidents in a timely and professional manner. • Contribute knowledge on a regular basis to …
Job Requirements: • Graduate Information Systems or Industrial Engineering and Management • Working experience with MySQL • Experience with Linux – Advantage • Working experience with Python – Advantage • Have customer facing approach, serving US and Europe based customers. • Excellent troubleshooting skills, keen attention-to-detail • Strong written and verbal communication skills in English …
Primary Responsibilities Provide technical support to enterprise customers who are using product and appliances Assist the company’s sales engineers during customer evaluationsResolve complex technical issues through research, log analysis, issue reproduction and advanced troubleshootingThoroughly document processes and troubleshooting steps for internal knowledge baseWork directly with the Research and Development teams to resolve issues Required Qualifications …
Job Description: • Debugging, integration, customization and coding of new features according to customer’s requirement • Conduct technical support during pre & post-sale stages of a customer’s design cycle • Primary point of contact on technical inquiries & technical problems for key regional customers • Work closely with customers’ engineering staff to help bring their …
We are looking for a team player to join us, to provide exceptional customer service experience for our users. To help our customers utlize our platform whether it is on our own infrastructure or helping them integrate on the major public cloud providers. Responsibilities Provide first and second level support services to our global …
SUMMARY OF ROLE AND TEAM: As a Service Desk manager, you will lead the global corporate IT support operations of a rapidly expanding organization with international locations. YOUR DAY-TO-DAY Provide technical support for internal users, remotely and in-person. Manage ticketing system and respond to user requests. Monitor critical systems and follow company procedures to ensure …
Managing a team of highly technical individuals handling mission-critical platforms of international enterprise accounts at several operational aspects from design to implementation via day-to-day optimizations and tuning, while ensuring their satisfaction. Requirements Manage the daily activity of the Advanced Services Team Manage Onboarding activities for the company%27s new customers Manage the team KPI Create and …
Areas of Responsibility Screen and triage incoming bugs %28understand, reproduce and regress%29 for our components. Identify repetitive manual routines and convert them into automated tools for the team to use. Identify potential trends in incoming bugs and call out to multi-functional team members. Work directly with R&D, PM, QA and cross-functional, screening and triage teams …
You will be an inspirational and experienced Sales Engineer with a strong track record of selling enterprise cyber security solutions to Global 5000 companies. You will evangelize solutions and value proposition at senior levels of G5000 companies up to and including CISO. Responsibilities Assist the regional sales director and select partners with preparations for customer …
We are looking for a Tier 2 technical support engineer as part of our Customer Support team. You will provide advanced technical support to our partners and customers. Your role is responsible for resolving escalated technical issues. Communication with customers consists of working on cases in our ticketing system and the occasional phone or video …
Job description: · Perform System Installation and customer training. · Monitor and support customer in the field. · Perform troubleshooting in the field. · Provide basic technical support to the customer. · Planning and performing radar system tests. · Support R&D product testing. · Perform demonstrations to customers. Experience, Skills: · Experience in integration or …
Responsibilities · Overall responsibility for supporting company%27s customers · Build a capable and proactive team of application engineers · Run by himself and through his team demos, customer trainings and other pre-sale activities · Manage delivery to customers, version control on each release to customers and prepare supporting documentation · Responsible of customers successful design …
For a dynamic fast-paced start-up company, transforming the way reliability of electronics is achieved. developed a cloud-based platform, which combines data created in chip-embedded Agents (IPs), with machine learning, to predict faults before they become failures. the solutions provide unprecedented insights throughout the value chain, from Chip Vendors to System Vendors and Digital Service Providers.ther. …
• Manage clients’ systems, working on the most interesting technology in the industry • Help clients by providing technical support remotely or onsite with system daily usage • Apply strong problem-solving skills on complex incidents and system troubleshooting • Optimize clients’ products by meeting their needs from their feedbacks and insights • Collaborate closely with …
As a Professional Services Engineer, you will work with our customers – leading railway companies and partners around the world, to design and deploy an exceptional solution; train and onboard customers on a solution, tailor-made for them. In addition, you will be responsible for the entire technical aspects of the design, deployment, and training phases, …
Be part of Field and Networking support team that is responsible for: · On-site execution of new sites build plans and ongoing maintenance of existing sites. · Identifying, analyzing, and solving issues up to T4 level for production HW infrastructure. ·Provide support to the NOC team at the T3 level for link configuration, services, and switches configuration. …
We are looking for a Tier 2 technical support engineer to assist our customers using our Virtual Events platform, which is part of our video software (SaaS) platform. This is an exciting opportunity to be part of a growing industry and partner with top accounts. As part of our Customer Support team, you will provide technical support to our business customers (B2B), enterprise companies, …
Responsibility and Authority: · Act as the 2nd line for Customer technical cases after the FAE (1st line) · Manages closure on customer issues with internal assistance from R&D and operations teams · Review of customers design implementation, component selection, schematic,and layout · Customer system design bring-up (activation) in the lab and …
We are seeking a highly experienced, passionate and motivated LEADER to lead our global teams of solutions architects and sales engineers. The candidate must be capable of understanding customer value and deliver winning solutions across multiple vertical markers, globally. The qualified candidate will make significant impact on our growth and is required to interface effectively …
Director, Solutions Architecture and Sales Engineering Read More »
We are seeking a customer-facing Solutions Architect for the European market to join our presales team in Israel which spearheads the company’s customer engagements delivering our ground-breaking solutions with large enterprises in various verticals; finance, retail, insurance, transportation and others. You can expect to: Be the customer’s trusted advisor on how our product can …
The Solution Engineering Director – Israel and East Europe will provide leadership and guidance to the Israel & East presales team in support of sales business. In this role, the SE Director will be managing a team of sales engineers dispersed across the Israel, Turkey, Czech, Poland and Russia. The Manager will act as a …
As a Tech Excellence engineer you will work closely with the Engineering and Product teams and complete the circle with our Support and Tech Services teams. You will take an active role in shaping new features and products and represent the voice of the customer. Roles & Responsibilities: * Provide Technical Solutions and act as …
לחברה מובילה בתחום ה HLS דרוש מהנדס/ת presale: *חובה ניסיון מחברה בתחום של האבטחה הפיזית: מערכות שליטה ובקרה/ גידור אלקטרוני/ מערכות TV במעגל סגור וכו’. *חובה ניסיון מוכח של 3-5 שנים בתכנון, הגדרה ויישום של פתרונות אבטחה פיזיים: טמ”ס, בקרת כניסה, מערכות פריצה, מיגון הקפי *חובה ניסיון ב תכנון, הגדרה ויישום של פתרונות מחשוב למערכות הנ”ל …
מהנדס/ת מכירת שירות לשוק הביטחוני, לחברות הייטק וליבואנים · עבודה מול לקוחות ומחלקות פנימיות בארגון, בניית הצעות מחיר המצריכות יכולת לוגית ברמה גבוהה מתוך סטנדרטים מובנים ומעקב אחר סגירת הצעות מחיר. · אחריות התפקיד היא ליצור תמחור והצעה מדויקת לצרכי הלקוח, יצירת חווית לקוח אפקטיבית בשלבי ה- Pre-Sale. · הזנת נתונים ודיווח מאורגן במערכות החברה …
Technical Pre-Sale Engineer לתחום התקינה והחומרה Read More »
Responsibilities: • Troubleshooting and solving complex product issues in a timely manner and high quality, analyzing Application events, system logs, and AWS metrics, gain Insights by querying and analyzing data from multiple data sources and providing root cause analysis to customers. • This position involves close work with the company Customers, Success managers, Delivery and …
The role is challenge rich, it combines high technical capabilities for full support of software, hardware, and mechanical integration. Among other things, the position includes mechanical testing, QC, software testing, assembling systems and integration with other systems, problem solving at the customer’s site, remote support, calibration, precision testing, evaluation of new developments, technical support in …
What will you do? The position is for a field application engineer for a highly challenging world leading CMOS Image Sensor products. Product combines a digital-circuit and a firmware based control. Position requires both inbound (intensive R&D interaction) and outbound (customer facing) efforts. The position is a vital component in the successful development and deployment …
דרישות טכניות: ניסיון של 3-4 שנים בתחום כפריסייל/ Solution Architect ידע חומרה : שרתים ,תקשורת סטורג’, (שרתי INTEL/DELL/SUPERMICRO , SYSTEM , תשתיות) * לפחות 3 שנים ידע בכתיבת מענה HLD ושימוש ב VISIO- יתרון מאפיינים אישיותיים: יכולת העברת חומר בצורה משכנעת וטכנית מול לקוחות אישיות חיובית, אופטימית, נרתמת יוזמתי ופרואקטיבי רצון להצליח ולהצטיין (DRIVE), רעב …
Technical support and pre-sales engineer for VoIP Processors and DSPs. Talented engineer to lead the technical communication and account management with customers from design stage to a production-ready product. Qualifications/Experience: Bachelor’s degree in elecrtric engineering with background in signal processing At least 2-3 years in Telecom R&D DSP programming – advantage Signal Processing basic …
We are seeking a professional Customer Success Manager (CSM) for the EMEA zone with experience within the PCB manufacturing industry to work closely with customers to ensure they are satisfied with the products, services and support they receive and to drive improvement in those areas of dissatisfaction. You will drive proliferation at key EMEA …
• This position requires a solid understanding of simulation-based verification flows such as RTL and GLS as well strong proficiency in Verilog/ SystemVerilog/ VHDL/ Specman-e. • You will also be required to possess good understanding of common verification flows and methodologies such as the UVM/OVM, Coverage-Driven Verification, Assertion-based Verification, Low-Power Verification and so forth. • …
לתפקיד מרכזי ומאתגר מול לקוחות במגזר הבטחון. דרישות: הובלת תהליכי פריסייל והנדסת מערכת בתחום רשתות תקשורת ו/או בתחום מחשוב Datacenter מול לקוחות Large Enterprise מובילים במשק. הזדמנות להוביל ולתכן פתרונות וארכיטקטורות בחזית הטכנולוגיה. ניסיון באפיון ארכיטקטורה הנדסת מערכת וכתיבת מסמכי תכן. יכולת פרזנטטיבית מול מקבלי החלטות טכניים ועסקיים.
Main Responsibilities • Provide post-sales technical support to partners and customers • Answer trouble tickets by phone, email and remote connection • Provide guidance and remote trainings to customers • Product staging before trials/demos and as part of the product release process • Manage and run trials/demos at customer’s site Qualifications • Strong technical …
Requirements 3 years + of software sales engineering experience, selling software products to Communication Service Providers (CSP).( can be less than 3 years in case of vast experience). Deep knowledge in at least some of the following network solutions and technologies: OSS, SDN (ODL, ONOS, OpenContrail) NFV, PM, SQM and Analytics, NMS/EMS, ONAP, network transformation …
An international leading telecom services company is looking for an English-speaking Support Team leader, highly motivated, creative, innovative and professional, to drive support activities for a long-term and full time position, based in Petach-Tikva. The Technical Support team leader is responsible for providing advice, support and deployment for the products. The Technical Team Leader …
הפלטפורמה שלנו מבוססת ביג דאטה ובינה מלאכותית מאפשרת לך להגיע למהנדסים, מנהלים ועובדים מוכשרים הממתינים לראיון
אתוסיה, חברת משאבי אנוש בתחומי ההייטק והביוטק, המובילה
בתחומה בישראל. כבר קרוב לשני עשורים, מתמקדת החברה
ביצירת התאמות אופטימליות בין הזדמנויות תעסוקתיות לבין
השאיפות המקצועיות של אנשים. אנחנו “אנשים של אנשים” שרותמים
את הידע והניסיון שלנו לצד פלטפורמה טכנולוגית מתקדמת ביותר,
על מנת שנוכל לעזור לכמה שיותר אנשים למצוא את מקומם בעולם.
כל הזכויות שמורות לאתוסיה
Ethosia is a human resource leader in Israel’s high-tech and biotech fields. For the last two decades, we’ve been passionate about connecting people with purpose. Our specialized team of recruiters uses highly-accurate data, technology, and AI to match employment opportunities with people’s professional aspirations.
We harness our knowledge, expertise, and revolutionary platform to help as many people as possible find their place in the world. As mentors, partners, and dream-believers, we’re dedicated to empowering a workplace where everyone belongs.
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